Update on the ER bill from June. I finally got through to someone in the billing department directly instead of the general line, and she agreed the facility fee was coded wrong. They are resubmitting the claim, which she said can take six to eight weeks to process. I am not counting it as resolved until I see the corrected statement in writing. Thank you to everyone who explained what those codes meant last time, it made this call go a lot better than the first two.
Anonymous Ferret,