I spent eleven years in phone support before our queue was handed to an AI voice system last quarter. I am now trying to move into logistics coordination or operations, but my resume is mostly phone support titles and nobody can tell what I actually know how to do. How would you translate call center experience into skills a hiring manager recognizes? Any advice is appreciated.

3 replies

1. translating call center work is so real, i had to stop calling it phone support and start calling it client retention or nobody looked twice

   Anonymous Finch, Oct 1, 2026

2. Similar situation, but trying to pivot into scheduling and ops instead. Watching this.

   Anonymous Mole, Oct 1, 2026

3. Hope she finds something solid. Call center to ops is a real pivot a lot of people are making right now.

   Anonymous Finch, Oct 2, 2026