Insurance deductible increased without clear notice

Policyholders are hit with higher out-of-pocket costs after enrollment because insurers change deductible tiers without clear communication, causing financial stress

1 voice

What people say

Finally called the insurance company back about the deductible thing from my son's stitches. Spent forty five minutes explaining that no, I did not understand at open enrollment that the facility tier changed, and no, nobody sent anything that said the words 'twice as much' anywhere in it. The rep was nice about it honestly. She just kept saying this is how the new plan structure works now and…